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During short breaks of 1 day to 3 months from OLG.ca, all communications and lottery subscriptions will be paused. For longer breaks, communications and subscriptions will be cancelled until the player opts back in to receive them. That’s why players who take a break from Casinos or Charitable Gaming Centres will also be removed from OLG marketing lists, until they opt back in to receive them. OLG shall have the right to suspend a Player Account at any time in its sole discretion (a “Suspended Account”).

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You’ll need a highly responsive support team, available 24/7 and trained in how to handle the most common customer complaints. It’s also a good idea to have a separate department providing personalized care for VIPs. Additionally, your customer support staff must be multilingual — at the very least, they must speak the same language as the target market.

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OLG may from time to time limit the number of withdrawals of Unutilized Funds by a Player that a Player can make during a specified period of time. As of the date of this Agreement, a Player is permitted to make only one withdrawal of Unutilized Funds per day. OLG may from time to time specify minimum and maximum withdrawal amounts applicable to Player Accounts.

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